Got a question, suggestion, or feedback? We’d love to hear from you.
Questions, suggestions, and feedback
If you can’t find what you’re looking for, or you’d like to share a suggestion or feedback, flick us an email at email@example.com.
You can email anytime—the team will get back to you as soon as possible. The Investor Care team are online:
Monday to Friday 5 AM to 5 PM AEST
Saturday 5 AM to 1:30 PM AEST
If you have a complaint—or a question about our complaints process—let us know at firstname.lastname@example.org.
If your complaint is related to services we’ve provided to you, you can email us at email@example.com. You can also contact Sanlam Private Wealth Pty Limited—whose Australian Financial Services (AFS) Licence we use—at firstname.lastname@example.org.
If we can’t resolve your complaint
You can contact the Australian Financial Complaints Authority (AFCA) of which Sanlam is a member (AFCA member number 14570). AFCA provides fair and independent financial services complaint resolution that is free to consumers.
Telephone: 1800 931 678 (free call)
Mail: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001
Check out our Financial Services Guide for more details.
If you have a complaint specific to the platform or service provided by Sharesies Limited, let us know at email@example.com.
You can also contact the Sharesies NZ Investor Care team through the platform by logging on to the Sharesies NZ platform and selecting the chat bubble icon in the top-right corner of your Sharesies Portfolio.
Sharesies Limited is a Financial Services Complaints Limited (FSCL) participant. If Sharesies is unable to resolve your complaint, you can refer your complaint to FSCL.