Privacy StatementPrivacy Statement

The kind of personal information that might be involved:

• name

• residential and/or postal address

• email address

• phone number

• images of your face and ID

• date of birth

The kind of personal information that might be involved:

• Tax File Number and country of tax residency

• Securityholder Reference Number (SRN) or Holder Identification Number (HIN)

• Medicare card, passports, driver licence or pension card copies and information

• birth, death, citizenship and marriage certificates

The kind of personal information that might be involved:

• foreign passport/s and drivers licence

• tax identification numbers and country of tax residency

The kind of personal information that might be involved:

• bank account numbers

• credit card numbers

• financial and investment holdings and trade history

• copies of bank statements or utilities bills (proof of address)

• nature and purpose of your investing

• source of funds

The kind of personal information that might be involved:

• information regarding your activity on your Sharesies account such as buying or selling, top-ups, logins

The kind of personal information that might be involved:

• details of your interactions with us, including when you contact us, make an inquiry, provide feedback, make a complaint or call us.

• call recordings, where we monitor and record our calls with you. We will let you know if we are recording your call.

The kind of personal information that might be involved:

• IP addresses

• device and browser identifiers

• Geo-location

• Types of authentication used (example touch or face ID)

The kind of personal information that might be involved:

• Marital status

• age

• gender

• number of dependents

• occupation

• nationality.

For example, when we’re undertaking investor surveys.

This includes information we generate about how you use Sharesies, for example, habitual investing with regular investments of similar amounts, search terms in-app, or lump sums investments less frequently.

The kind of personal information that might be involved:

• records of your enquiries or communications with us

• customer survey responses

• mailing-list or waitlist sign-ups

• competition entries

We may collect and handle certain sensitive information, including:

• race or ethnicity, for example where you may speak with us or provide us with documents in another language or

• Criminal history and political affiliation, where we need to know this information for our regulatory or legal obligations

• Biometric information (such as fingerprints or face) where we use this information for the purposes of biometric identification

In order to support you during our interactions with you, we may ask you to provide information about your personal circumstances, including significant life events, details of injury, illness, gambling or addition, and/or unexpected changes to your financial situation.

There may be times where we collect and handle information that is in the public domain, such as information from:

• Websites, social media sites (including Facebook, Twitter, YouTube, TikTok and Instagram)

• Public registers

• Podcast and webinar platforms

We use your personal information for:

• delivering our products and services to you

• creating and updating your Account

• processing trading, top-ups, withdrawals and payments

• managing fees and charges on our products and services

• communicating with you, providing customer support and managing our relationship with you

• enable you to access our website and app

• providing legal notice

• notifying you of Account activity or upcoming investment opportunities that you are eligible to participate in, for example, a rights offer

• collecting and recovering any money owed to us

• responding to complaints

• managing our security holder records 

• any other purpose which you have consented to or that is necessary to provide our products and services to you

We use your personal information for:

• reviewing customer feedback

• testing, validating and research of products, services and systems

• quality assurance of our interactions with you, including online chat, complaint purposes

• protecting and optimising our website, products and service, users’ experience and business

• resolving operational problems and address or escalate customer concerns

• detecting and preventing fraud or crime

We may use de-identified records about our customers and their activity to:

• provide information about the market and our investors;

• improve the products and Service we offer;

• develop a Service that better meet our customers’ needs and preferences; and

• understand and manage our risks

We use your personal information to send marketing or promotional messages about our products or Service, or other third-party products or services that we think might be of interest to you. You can opt out of these communications at any time by using the unsubscribe functionality.

We might use your information to help use run our business. Such as managing our financial position, capital requirements, business capability and testing, managing communications and audits.

We might use your information to:

• Prevent, identify, and investigate suspicious or fraudulent activities

• Uplift our systems to prevent cyber-attacks, unauthorised access and other criminal or malicious activities.

We use your personal information to:

• confirm your identity and address

• monitor account activity and alert relevant authorities of potential criminal activity such as fraud, terrorist financing and money laundering

• share information where required by law, for example with regulators, law enforcement agencies or tax authorities

• any other purpose that is required or permitted by law or court order

Sometimes we de-identify your personal information to provide insights and analytics services and share information that is de-identified with businesses and governments to help learn about generalised characteristics of customers and provide useful insights to enhance the delivery of products and services to you.

We might share your information between members of the Sharesies Group in connection with any purpose set out in this Statement. 

The Sharesies Group is comprised of the various entities ultimately owned by Sharesies Group Limited (NZBN 9429048719322), this includes, but isn’t limited to the below members of the Sharesies Group:

• Sharesies Australia Nominee Pty Limited (NZ) (NZBN 34 650 402 314), who supports us with providing custodial services; 

• Sharesies Limited (NZ) (NZBN 9429045952838), who support us with providing our products and services; and

• Sharesies Nominee Limited (NZ) (9429046108982), who supports us with providing custodial services.

To provide you with our products and services, and to use your information for the purposes mentioned in this Statement, we may need to liaise with third parties, some of which are based overseas and not within Australia. This includes:

• stock exchanges and share registry service providers

• biometric technology providers

• Financial institutions, including banks

• identity verification databases

• investment providers

• in-app messaging service providers

• card payment processors

• business strategy advisors

• data analytics or research partners

• mail-out and marketing providers, including third parties 

• cloud storage providers and data warehouse suppliers

• our engaged advisors, consultants, auditors and business partners

• The Australian Transaction Reports and Analysis Centre (AUSTRAC)

• Australian Securities and Investments Commission

• Federal Police

• any other domestic or international regulatory authority where disclosure is required or permitted by law

• your power of attorney 

• the executor or administrator of your estate

• your attorney or legal representative

• your legal guardian